Privacy Policy

Personal Information

The types of personal information we may collect about you include:

• your name;
• images of you (if uploaded for display picture);
• your contact details (email address and mobile number);
• your signature (if uploaded for signing documentation);
• your role and job title within your organisation;
• your login credentials and account preferences.

We may collect these types of personal information directly from you or from third parties.

Project and Asset Data

In addition to personal information, we collect and process project and asset-related data, including:

• Project details and specifications
• Asset lists and inventories
• Project documentation and records
• Configuration settings and preferences
• Project team structures and roles
• Asset management information
• Project timeline and milestone data

Collection and Processing of Project Data

We collect and process project data:

• When you or your team members input it into our system
• Through automated data collection features
• Via integrations with authorised third-party systems
• Through file uploads and imports

Protection of Project Data

We understand the sensitive and confidential nature of project data and implement the following protections:

• Industry-standard encryption for data in transit and at rest
• Role-based access controls with detailed audit logging
• Geographic data residency in accordance with your requirements
• Strict internal access controls and confidentiality agreements
• Automated backup systems with secure retention policies

Use of Project Data

Your project data will only be used:

• To provide and improve our services to you
• For backup and disaster recovery purposes
• To generate anonymised statistical data
• As explicitly authorised by you
• As required by law or regulation

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site and associated applications;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site and associated applications;
• for marketing our services to you in accordance with applicable laws. We do not use customer project data or operational data for advertising, profiling or retargeting;
• to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• third party service providers located in Australia for the purpose of enabling them to provide their services, including IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, and professional advisors;
• our employees and contractors who require the information to support the delivery of our services.

Your Rights and Controlling Your Personal Information

Choice and Consent

Please read this Privacy Policy carefully. By providing personal information or project data to us, you understand we will collect, hold, use and disclose your information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from Third Parties

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access

You may request details of the personal information and project data that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Data Retention and Deletion

• We retain your project data for as long as needed to provide you services
• You can request deletion of project data at any time
• We maintain backup copies for a reasonable period
• Some data may be retained for legal or regulatory compliance
• Anonymized statistical data may be retained indefinitely

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information and project data we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we use industry-standard security controls to protect information in transit and at rest, no method of transmission over the Internet or method of electronic storage is entirely secure. For this reason, we cannot guarantee absolute security of information transmitted to us. However, we apply strict access controls, encryption, monitoring, and risk management practices to reduce the likelihood of unauthorised access or disclosure.

Cookies and Web Beacons

We may use cookies on our Site. Cookies are small text files stored in your browser that help us remember your preferences and improve your experience. Cookies do not, by themselves, identify you personally. They may enable third parties such as Google or Meta to display our advertisements based on your interactions with our public website. We do not use data from your logged-in use of the App for advertising or retargeting.

If you choose to provide personal information through our Site, this information may be associated with cookie data to support functionality, analytics, and service improvement.

We may also use web beacons or similar technologies on our Site. These are small pieces of code that help us understand how users interact with our pages, for example by tracking when a page has been viewed or how users navigate through the Site. Web beacons may also support analytics, performance monitoring, and cookie placement.

Most browsers allow you to manage or disable cookies. However, disabling cookies may affect the functionality of certain features on our Site.

Links to Other Websites

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their content, privacy practices, or the security of any personal information you provide while visiting them. We encourage you to review the privacy policies of any third-party sites you visit, as their practices are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Contact Us

For any questions or notices, please contact us at:

Cybuild CCMS Pty Ltd (ACN 643 875 030)

Email: support@cybuild.com.au